Job Description
Are you an organized and friendly professional looking for a rewarding opportunity in Virginia Beach? Virginia Beach Health Partners is currently seeking a dedicated Medical Receptionist to join our growing team. We are proud to offer a comprehensive benefits package and, as requested, all necessary medical equipment and scrubs are provided for your convenience.
In this pivotal role, you will be the face of our clinic, ensuring our patients feel welcomed and valued from the moment they walk through the door. You will manage daily front-desk operations, coordinate schedules, and handle patient inquiries with the highest level of professionalism.
Responsibilities
- Manage patient check-in and check-out processes, ensuring accurate data entry and insurance verification.
- Schedule patient appointments via phone and online systems, providing reminders to reduce no-shows.
- Greet patients warmly, answer multi-line phone systems, and route calls to the appropriate departments efficiently.
- Process payments, co-pays, and insurance claims accurately using our POS systems.
- Maintain the reception area, ensuring it is clean, organized, and welcoming to visitors.
- Assist in maintaining medical records and filing documentation in compliance with HIPAA regulations.
- Collaborate with clinical staff to ensure smooth patient flow throughout the day.
Qualifications
- High School Diploma or GED required; Associate's degree or Medical Assistant certification is a plus.
- Minimum of 1-2 years of experience in a medical front-desk or reception role.
- Proficiency with Electronic Health Records (EHR) systems (e.g., AthenaHealth, EPIC) is highly desirable.
- Strong computer skills and familiarity with Microsoft Office Suite.
- Excellent verbal and written communication skills with a patient-first approach.
- Ability to multi-task in a fast-paced environment while maintaining a professional demeanor.
- Must be detail-oriented and capable of handling sensitive patient information with confidentiality.