Job Description
Join our award-winning healthcare team at Oakland Medical Group, where patient care meets excellence. We're seeking a compassionate Medical Receptionist to be the first point of contact for our diverse patient community. Enjoy competitive benefits, professional growth opportunities, and a supportive environment in the heart of Oakland. Be part of a practice that values innovation and patient-centered care.
Responsibilities
- Manage patient check-in/check-out processes with efficiency and warmth
- Coordinate appointment scheduling and confirmations via phone and electronic systems
- Verify insurance coverage and maintain accurate patient records in EHR systems
- Handle multi-line phone systems and direct calls to appropriate departments
- Assist with medical billing, coding, and insurance claims processing
- Maintain a clean, organized reception area and manage office supplies
- Collaborate with clinical staff to ensure seamless patient flow
Qualifications
- High school diploma or equivalent; medical office certification preferred
- 2+ years of front desk experience in healthcare setting
- Proficiency with EHR systems (e.g., Epic, Athenahealth) and MS Office
- Strong knowledge of HIPAA regulations and medical terminology
- Exceptional communication and multitasking abilities
- Spanish language fluency highly valued
- Ability to remain calm under pressure in fast-paced environments