Job Description
Join our award-winning healthcare team as a Medical Receptionist at Austin Health Partners! We're seeking a compassionate professional to be the first point of contact for our patients. In this vital role, you'll create exceptional patient experiences while ensuring seamless clinic operations. Our state-of-the-art facility in downtown Austin offers competitive benefits, growth opportunities, and a supportive culture where your contributions make a real difference. Apply today to become part of Austin's premier healthcare network!
Responsibilities
- Manage patient check-in/check-out processes with efficiency and empathy
- Schedule appointments across multiple specialties while optimizing provider calendars
- Verify insurance coverage and collect patient information using Epic EHR systems
- Coordinate patient flow and triage urgent calls per HIPAA protocols
- Maintain accurate medical records and digital documentation
- Assist with billing inquiries and insurance claim processing
- Support clinic operations through inventory management and supply ordering
Qualifications
- High school diploma or equivalent (Associate's degree preferred)
- 2+ years medical office/reception experience
- Certification in Medical Administrative Assisting (CMAA) or equivalent
- Proficiency with Electronic Health Records (Epic/NextGen preferred)
- Expert knowledge of medical terminology and insurance verification
- Exceptional communication skills with diverse patient populations
- Ability to multitask in fast-paced clinical environment
- Basic understanding of HIPAA compliance and patient privacy laws