Job Description
Welcome to Coastal Medical Group, a premier healthcare provider in Corpus Christi. We are looking for a compassionate and organized Medical Receptionist to become the first point of contact for our patients. If you thrive in a fast-paced medical environment and possess excellent interpersonal skills, we want to meet you.
In this role, you will ensure our patients have a seamless and welcoming experience from the moment they walk through our doors. You will manage the front desk operations, handle confidential patient information with the utmost care, and support our clinical staff in maintaining efficient office flow.
Responsibilities
- Greet patients warmly upon arrival and check them in efficiently using our EMR system.
- Manage phone calls, route them appropriately, and handle patient inquiries professionally.
- Schedule and confirm patient appointments, including follow-ups and referrals.
- Verify patient insurance eligibility and process new patient registration forms accurately.
- Maintain and update patient medical records in compliance with HIPAA regulations.
- Collect copays and process payments securely at the front desk.
- Coordinate with medical billing staff to resolve any account discrepancies.
Qualifications
- High School Diploma or GED required; Medical Assistant certification is a plus.
- Minimum of 1-2 years of experience as a Medical Receptionist or Front Desk Administrator.
- Strong knowledge of medical terminology and basic healthcare billing concepts.
- Proficiency in EMR software (e.g., Epic, Athenahealth, NextGen) is highly preferred.
- Exceptional verbal and written communication skills.
- Ability to multitask effectively in a busy, high-volume medical office setting.
- Must possess a professional demeanor and demonstrate excellent customer service.