Job Description
We are seeking a highly organized and empathetic Medical Receptionist to join our dynamic healthcare team in Durham, NC. This role is perfect for an individual who excels at customer service and thrives in a fast-paced medical environment. We offer a supportive culture and opportunities for growth, with a remote-friendly work schedule option.
As the face of our practice, you will play a crucial role in ensuring our patients receive exceptional care from their very first interaction. If you are looking to advance your career in the healthcare industry, apply today!
Responsibilities
- Front Desk Management: Greet patients warmly upon arrival and ensure a welcoming environment in the waiting area.
- Appointment Scheduling: Manage patient appointments via phone and in-person, including rescheduling and cancellations, ensuring optimal clinic flow.
- Insurance Verification: Verify patient insurance benefits and eligibility prior to appointments to reduce administrative friction.
- Data Entry: Accurately update patient records in our EMR/EHR system, including demographics and insurance information.
- Administrative Support: Handle incoming calls, direct inquiries to the appropriate staff, and manage daily correspondence.
- HIPAA Compliance: Adhere strictly to patient privacy regulations and maintain confidentiality of all sensitive health information.
Qualifications
- Education: High school diploma or GED required; certification in medical reception is a plus.
- Experience: Minimum of 1-2 years of experience in a medical front office or administrative role preferred.
- Skills: Proficiency with Electronic Health Records (EHR) systems and Microsoft Office Suite (Word, Excel).
- Communication: Excellent verbal and written communication skills with a professional and friendly demeanor.
- Organization: Strong attention to detail and the ability to multitask effectively in a busy setting.
- Flexibility: Ability to work occasional evenings or weekends depending on clinic needs.