Job Description
Are you a compassionate professional ready to make a meaningful impact in the healthcare community? We are urgently hiring a dedicated Medical Receptionist to join our growing team in Lubbock, TX. As the first point of contact for our patients, you will be the heartbeat of our clinic, ensuring a welcoming environment and seamless operations from the moment they walk through the door.
In this role, you will utilize your exceptional communication skills to manage patient inquiries, coordinate schedules, and facilitate the delivery of high-quality medical care. If you are organized, detail-oriented, and passionate about patient experience, we want to meet you.
In this role, you will utilize your exceptional communication skills to manage patient inquiries, coordinate schedules, and facilitate the delivery of high-quality medical care. If you are organized, detail-oriented, and passionate about patient experience, we want to meet you.
Responsibilities
- Manage front desk operations with a focus on exceptional patient service and satisfaction.
- Schedule patient appointments and coordinate provider calendars efficiently.
- Verify patient insurance information and explain coverage details clearly.
- Update and maintain accurate patient records in the EMR system.
- Process payments, handle copays, and manage incoming mail and faxes.
- Assist with inventory management for medical supplies and office equipment.
- Screen phone calls and triage patient inquiries to appropriate staff members.
Qualifications
- High School Diploma or GED is required; certification in Medical Reception is a plus.
- Previous experience in a medical or administrative reception role is preferred.
- Proficiency with Microsoft Office Suite and Electronic Health Records (EHR) systems.
- Strong interpersonal and verbal communication skills.
- Ability to multitask effectively in a fast-paced, high-volume environment.
- Strong attention to detail and problem-solving abilities.