Job Description
Join our dynamic healthcare team as a Remote Medical Receptionist and become the first point of contact for patients in Durham, NC! We're seeking a compassionate professional to deliver exceptional patient experiences through virtual front-desk operations. Enjoy the flexibility of remote work while contributing to a patient-centered environment with competitive benefits, including health insurance and professional development opportunities.
Responsibilities
- Manage patient scheduling via telehealth platforms and electronic health records (EHR)
- Handle patient intake calls, verify insurance, and process registrations
- Coordinate with clinical teams for appointment confirmations and follow-ups
- Maintain accurate patient records while ensuring HIPAA compliance
- Assist with virtual check-ins and resolve patient inquiries
- Collaborate with billing department for payment processing
- Support administrative tasks like document scanning and data entry
Qualifications
- Minimum 1 year medical reception or patient services experience
- Proficiency with EHR systems (e.g., Epic, Cerner) and scheduling software
- Strong verbal communication and conflict resolution skills
- Knowledge of medical terminology and insurance verification
- Ability to work independently with minimal supervision
- High-speed home internet and quiet workspace
- HIPAA certification preferred
- Associate's degree in healthcare administration or related field