Job Description
Are you a compassionate and organized professional looking to make a difference in patient care? Durham Family Health & Wellness Center is currently seeking a detail-oriented Medical Receptionist to join our dynamic team. We offer a hybrid work model and a supportive environment where you can grow your career in the healthcare industry.
In this pivotal role, you will be the first point of contact for our patients, ensuring a welcoming experience while managing the front desk operations. We are looking for someone who excels in communication, possesses a strong work ethic, and is ready to contribute to our mission of providing top-tier healthcare services to the Durham community.
Why Join Us?
• Competitive salary and benefits package.
• Hybrid work schedule available (Remote-friendly).
• Continuing education opportunities.
• Supportive and collaborative team culture.
Apply today and take the next step in your healthcare career!
Responsibilities
- Greet patients warmly and professionally upon arrival, checking them in and updating their electronic health records (EHR).
- Manage the front desk operations, including answering multi-line phones, routing calls, and managing incoming correspondence.
- Schedule patient appointments, verify insurance eligibility, and send appointment reminders via phone or email.
- Process patient payments, handle co-pays, and accurately post charges to patient accounts.
- Collaborate with medical staff to ensure a smooth workflow and timely patient turnover.
- Maintain the cleanliness and organization of the reception area and waiting room.
- Assist with basic medical billing and coding tasks as needed.
Qualifications
- High school diploma or GED required; Medical Receptionist certification is a plus.
- Minimum of 1-2 years of experience in a medical receptionist or front desk role.
- Proficiency with Electronic Health Records (EHR) systems and medical software (e.g., Epic, AthenaHealth).
- Strong knowledge of medical terminology, insurance processes, and HIPAA compliance standards.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to multitask effectively in a fast-paced, high-volume environment.
- Basic computer skills, including Microsoft Office Suite.