Job Description
We are Urgently Hiring a dedicated and detail-oriented Medical Receptionist to join our growing team at Stockton Family Medicine. If you are passionate about healthcare and providing exceptional customer service, this is your opportunity to make a real difference in our community.
As the face of our practice, you will ensure that every patient feels welcomed, valued, and cared for from the moment they walk through the door. We offer a competitive salary, comprehensive benefits, and a supportive work environment.
Responsibilities
- Front Desk Management: Greet patients warmly upon arrival and manage the check-in process efficiently to minimize wait times.
- Phone Support: Answer incoming calls with a professional demeanor, schedule appointments, and handle patient inquiries accurately.
- Scheduling: Coordinate patient appointments via phone and electronic systems, confirming details to reduce no-show rates.
- Insurance Verification: Verify patient insurance coverage and explain benefits to ensure a smooth billing process.
- Administrative Tasks: Update and maintain patient medical records in the Electronic Health Record (EHR) system.
- Payment Processing: Collect copayments and process payments accurately using our point-of-sale system.
- Office Maintenance: Maintain a clean, organized, and professional front office environment.
Qualifications
- Education: High School Diploma or GED required.
- Experience: Previous experience as a Medical Receptionist or Front Desk Specialist is highly preferred.
- Technical Skills: Proficiency with Electronic Health Records (EHR) software (e.g., Epic, Athenahealth) and Microsoft Office Suite.
- Communication: Strong interpersonal skills with the ability to communicate effectively with patients of all backgrounds.
- Organization: Excellent time management and multitasking abilities in a fast-paced medical setting.
- Certification: BLS (Basic Life Support) certification is a plus but not mandatory.