Job Description
Join our innovative healthcare team as a Remote Medical Receptionist and deliver exceptional patient experiences from the comfort of your home! We're seeking a compassionate professional to manage virtual front desk operations for our Detroit-based practice. This fully remote role combines medical administrative expertise with cutting-edge telehealth technology to streamline patient communication and ensure seamless clinic operations. If you thrive in a digital environment and possess strong organizational skills, we encourage you to apply today and become a vital part of our patient-centered care mission.
Responsibilities
- Manage virtual patient intake via telehealth platforms and electronic health records
- Schedule and confirm appointments using EMR systems while optimizing provider calendars
- Handle patient inquiries through secure messaging and phone support with empathy
- Verify insurance eligibility and process billing documentation accurately
- Maintain HIPAA-compliant digital records and confidentiality protocols
- Coordinate with clinical teams to ensure smooth patient care transitions
- Implement remote check-in procedures and virtual waiting room management
Qualifications
- Minimum 2 years medical receptionist or administrative healthcare experience
- Proficiency with EMR systems (Epic, Cerner, or similar) required
- Strong telehealth platform knowledge (Zoom for Healthcare, Doxy.me, etc.)
- Exceptional communication skills with ability to de-escalate situations
- Certified Medical Administrative Assistant (CMAA) preferred
- High-speed internet connection and quiet home office environment
- Michigan medical license verification clearance
- Ability to work independently with minimal supervision