Job Description
Join Durham Health Partners as a Remote Medical Receptionist and become the vital first point of contact for our patients! We're seeking a compassionate professional to deliver exceptional virtual support while working from home. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work in a thriving healthcare community.
What We Offer:
- Competitive hourly wage + performance bonuses
- Full benefits package (medical/dental/vision)
- Paid time off & holiday schedule
- Professional development opportunities
- Modern remote work technology
Responsibilities
- Manage virtual patient intake via phone, email, and patient portal
- Schedule and confirm appointments using EHR systems
- Verify insurance eligibility and collect patient information
- Coordinate with providers to ensure seamless patient flow
- Maintain HIPAA-compliant digital records
- Process billing inquiries and insurance claims
- Assist patients with telehealth technology support
Qualifications
- High school diploma or equivalent; medical admin certification preferred
- 2+ years medical office or telehealth experience
- Proficiency with EHR systems (Epic/Cerner/Meditech)
- Exceptional communication & problem-solving skills
- Strong attention to detail in digital documentation
- Ability to work independently with minimal supervision
- Knowledge of HIPAA compliance protocols