Job Description
Join our award-winning healthcare team as a Remote Medical Receptionist and become the heart of our patient experience! We're seeking a compassionate professional to deliver exceptional virtual front-desk services while supporting our Mesa-based practice. Enjoy the flexibility of remote work with competitive benefits, career growth opportunities, and a supportive culture that values your contributions.
Why Join Us?
- 100% remote work environment
- Comprehensive health/dental/vision benefits
- Paid time off and holidays
- 401(k) with company match
- Continuing education stipend
Responsibilities
- Manage virtual patient intake, scheduling, and registration via HIPAA-compliant platforms
- Coordinate telehealth appointments and electronic health records (EHR) updates
- Handle insurance verification and billing inquiries
- Deliver empathetic patient communication via phone/video
- Collaborate with clinical teams to optimize patient flow
- Maintain strict confidentiality of PHI per HIPAA standards
- Resolve patient concerns with professionalism and discretion
Qualifications
- 2+ years medical reception or healthcare admin experience
- Proficiency with EHR systems (Epic, Athena, or similar)
- Exceptional phone etiquette and written communication
- Strong organizational skills with attention to detail
- Ability to work independently in remote setting
- Basic knowledge of medical terminology and insurance processes
- High-speed internet and quiet home office setup
- Arizona state residency required