Job Description
Join our award-winning healthcare team as a Remote Medical Receptionist and become the first point of contact for patients seeking exceptional care. This fully remote role offers the flexibility to work from anywhere while supporting our Seattle-based practice. We're seeking a compassionate professional with strong administrative skills to manage patient communications, streamline scheduling, and ensure seamless operations in a fast-paced medical environment.
Compass Health Partners provides comprehensive benefits including health insurance, 401(k) matching, and generous PTO. Our commitment to employee development and work-life balance makes us an employer of choice in the Seattle healthcare community.
Responsibilities
- Manage patient intake processes including appointment scheduling, registration, and insurance verification
- Handle telehealth and virtual patient communications via phone, email, and secure messaging platforms
- Maintain accurate electronic health records (EHR) and patient databases
- Coordinate with clinical staff to ensure smooth patient flow and service delivery
- Process billing forms and manage financial transactions securely
- Implement HIPAA-compliant protocols for all patient interactions and data handling
- Resolve patient inquiries and concerns with empathy and professionalism
Qualifications
- Minimum 2 years of medical reception or healthcare administrative experience
- Proficiency with EHR systems (Epic, Athenahealth, or similar)
- Strong knowledge of medical terminology and insurance verification processes
- Exceptional communication skills with ability to multitask in remote environment
- High-speed internet connection and dedicated home office setup
- Certification in Medical Administrative Assistant (CMAA) preferred
- Experience with telehealth platforms and virtual patient engagement
- Proven ability to maintain HIPAA compliance in remote settings