Job Description
Are you a compassionate professional looking to make a difference in patient care? Apex Medical Center is seeking a dedicated Medical Receptionist to join our dynamic team in Raleigh, NC. We pride ourselves on providing exceptional healthcare services, and our front-line staff are the heart of our operation. If you have a knack for organization and a warm demeanor, we want to hear from you.
Why Join Us?
- Competitive pay and comprehensive benefits package.
- Opportunities for professional growth and development.
- A supportive, team-oriented work environment.
- Conveniently located in the heart of Raleigh.
Responsibilities
- Front Desk Management: Greet patients warmly upon arrival and ensure a smooth check-in and check-out process.
- Scheduling: Manage patient appointments using our Electronic Health Record (EHR) system, including rescheduling and cancellations.
- Communication: Handle incoming phone calls professionally, directing inquiries to the appropriate staff members.
- Administrative Support: Verify patient insurance information, collect co-pays, and process payments accurately.
- Record Keeping: Maintain accurate and up-to-date patient files and medical records in compliance with HIPAA regulations.
- Customer Service: Address patient concerns with empathy and resolve issues efficiently to ensure high patient satisfaction.
Qualifications
- Education: High school diploma or GED required; certification as a Medical Assistant (CMA/RMA) is a plus.
- Experience: Previous experience in a medical receptionist or front desk role preferred.
- Skills: Proficient in Microsoft Office Suite and electronic scheduling systems.
- Knowledge: Strong understanding of medical terminology and HIPAA compliance standards.
- Attributes: Excellent verbal and written communication skills, strong organizational abilities, and the ability to multitask in a fast-paced environment.