Job Description
Join Cincinnati Healthcare Group as a Senior Medical Receptionist and become the cornerstone of our patient-first approach. We're seeking an experienced professional to deliver exceptional front-desexperiences in our state-of-the-art medical facility. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of Cincinnati's premier healthcare organizations.
Responsibilities
- Manage patient scheduling, registration, and insurance verification with precision
- Coordinate complex multi-specialty appointments and urgent care triage
- Maintain electronic health records (Epic systems) with 100% accuracy
- Lead front-desexceptional customer service during high-volume periods
- Train and mentor junior reception staff on clinic protocols
- Process billing codes and HIPAA-compliant documentation
- Collaborate with clinical teams to optimize patient flow
Qualifications
- 3+ years of medical reception experience in a busy clinical setting
- Expert knowledge of HIPAA compliance and medical terminology
- Proficiency in Epic EHR systems and Microsoft Office Suite
- Exceptional multitasking and conflict resolution abilities
- Certified Medical Administrative Assistant (CMA) preferred
- Strong attention to detail with zero-error documentation history
- Spanish bilingual proficiency highly valued