Job Description
We are seeking a dedicated and professional Medical Receptionist to join our growing healthcare team in Reno, NV. This is an immediate hire position for an organized individual who excels at providing exceptional patient care from the moment they walk through the door.
Role Overview:
You will be the face of our clinic, managing the front desk operations, patient intake, and administrative support. If you have a passion for healthcare and possess strong organizational skills, we want to meet you.
Responsibilities
- Patient Check-In/Out: Greet patients warmly, verify insurance information, and manage the check-in process efficiently to minimize wait times.
- Appointment Scheduling: Schedule new and follow-up appointments using the EMR system while accommodating patient availability.
- Phone Management: Answer incoming calls professionally, screen messages, and route calls to the appropriate medical staff or department.
- Record Management: Maintain accurate patient files, update demographic information, and ensure strict compliance with HIPAA regulations.
- Financial Operations: Collect copays and process payments accurately; assist patients with billing questions and insurance verification.
- Front Desk Support: Coordinate with nurses and physicians to ensure the clinic runs smoothly and that supplies are stocked.
Qualifications
- Education: High School Diploma or GED required; Medical Receptionist or Assistant certification is a strong plus.
- Experience: 1-2 years of experience in a medical front desk or customer service environment is preferred.
- Technical Proficiency: Must be proficient in EMR/EHR software (e.g., Athenahealth, Epic) and Microsoft Office Suite.
- Medical Knowledge: Working knowledge of medical terminology, anatomy, and basic office procedures.
- Communication: Excellent verbal and written communication skills with a friendly, professional demeanor.
- Work Style: Ability to multitask effectively in a fast-paced, high-volume setting.